Cancellation policy
Cancellation Policy
WHEN DO YOU HAVE THE RIGHT TO CANCEL A PURCHASE MADE ON THE INTERNET?
Any consumer may cancel and return his purchase, for any reason and without having to justify it, if he does so within 14 days of receipt of the goods (article L 121-21 of the consumption). It is the right of withdrawal.
When the information relating to the right of withdrawal has not been provided by the seller in the general conditions of sale.
However, if this information is finally provided during this extension, the withdrawal period expires 14 days after the date on which the consumer received the information.
HOW CAN I CANCEL A PURCHASE MADE ON THE INTERNET?
To cancel your purchase, you must send a letter of withdrawal and return the purchased good to its sender. You must do this with acknowledgment of receipt, which will allow you to prove that you did the right thing on time. The professional must reimburse you within 14 days of the date of return of the goods. Otherwise, the amount due is increased:
The legal interest rate if the reimbursement occurs within ten days after the expiration of the period:
5% if the delay is between ten and twenty days,
10% if the delay is between twenty and thirty days,
20% if the delay is between thirty and sixty days,
50% between sixty and ninety days
And five additional points per month late until the price of the product, then the legal interest rate.
WHAT SHOULD THE PROFESSIONAL REFUND?
The professional is required to reimburse the full amount paid, ie the price paid for the goods themselves but also the initial shipping costs. He cannot ask for any other costs (such as for example administrative fees).
In case of return of only part of the order, the reimbursement of shipping costs is not automatic (for more information, then consult the general conditions of sale).
The costs of returning the product are borne by the consumer, unless the professional has failed to inform them. In the latter case, the professional must also take charge of them.
Finally, reimbursement must be made by the same means of payment as that used when ordering. He may offer another means of payment, but as a consumer, you must give your consent.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL AFTER AN INTERNET PURCHASE
Article L121-21-8 of the Consumer Code lists all the exceptions to the right of withdrawal. Thus, for example, for CDs, DVDs, or software, it is not possible to obtain a refund if the packaging has been removed. It is the same for hygiene or health products that have been unsealed (protective plastic film removed). In the case of trips purchased online, perishable goods (foodstuffs for example) or made-to-measure, there is no right of withdrawal. Buying a trip on the internet is a definitive act that is very difficult to cancel.
THE RIGHT OF WITHDRAWAL DOES NOT APPLY:
Services or digital content provided on an intangible medium, if they are fully executed before the end of the withdrawal period, or if the execution has started with the consumer's agreement and express waiver of his right of withdrawal before the end of the 14 day deadline.
For urgent maintenance or repair work at home and at the request of the consumer, within the limit of spare parts and strictly urgent work,
Accommodation, transport of goods, car rental, catering or leisure activities provided on a date or according to a fixed period (show ticket ...).
POSSIBLE REMEDIES IN CASE OF LITIGATION
The formal notice firmly invites the seller to respect his obligations and in particular to reimburse what he owes. He was warned that he could be sentenced in court to respect his obligations and also to reimburse the procedural costs and the amount of the damage suffered. In general, the procedure will end there: a formal notice, if it comes from a lawyer, leads to a positive result in most cases. In addition, the formal notice is not a trivial act. Indeed, in all legal proceedings, it must be demonstrated that an amicable attempt to resolve the dispute has been made. If it is drafted correctly, the formal notice is then proof of this attempt.
If, despite the formal notice, the professional still does not respond: the consumer can continue the procedure before the judge and obtain his conviction!
WHEN DO YOU HAVE THE RIGHT TO CANCEL A PURCHASE MADE ON THE INTERNET?
Any consumer may cancel and return his purchase, for any reason and without having to justify it, if he does so within 14 days of receipt of the goods (article L 121-21 of the consumption). It is the right of withdrawal.
When the information relating to the right of withdrawal has not been provided by the seller in the general conditions of sale.
However, if this information is finally provided during this extension, the withdrawal period expires 14 days after the date on which the consumer received the information.
HOW CAN I CANCEL A PURCHASE MADE ON THE INTERNET?
To cancel your purchase, you must send a letter of withdrawal and return the purchased good to its sender. You must do this with acknowledgment of receipt, which will allow you to prove that you did the right thing on time. The professional must reimburse you within 14 days of the date of return of the goods. Otherwise, the amount due is increased:
The legal interest rate if the reimbursement occurs within ten days after the expiration of the period:
5% if the delay is between ten and twenty days,
10% if the delay is between twenty and thirty days,
20% if the delay is between thirty and sixty days,
50% between sixty and ninety days
And five additional points per month late until the price of the product, then the legal interest rate.
WHAT SHOULD THE PROFESSIONAL REFUND?
The professional is required to reimburse the full amount paid, ie the price paid for the goods themselves but also the initial shipping costs. He cannot ask for any other costs (such as for example administrative fees).
In case of return of only part of the order, the reimbursement of shipping costs is not automatic (for more information, then consult the general conditions of sale).
The costs of returning the product are borne by the consumer, unless the professional has failed to inform them. In the latter case, the professional must also take charge of them.
Finally, reimbursement must be made by the same means of payment as that used when ordering. He may offer another means of payment, but as a consumer, you must give your consent.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL AFTER AN INTERNET PURCHASE
Article L121-21-8 of the Consumer Code lists all the exceptions to the right of withdrawal. Thus, for example, for CDs, DVDs, or software, it is not possible to obtain a refund if the packaging has been removed. It is the same for hygiene or health products that have been unsealed (protective plastic film removed). In the case of trips purchased online, perishable goods (foodstuffs for example) or made-to-measure, there is no right of withdrawal. Buying a trip on the internet is a definitive act that is very difficult to cancel.
THE RIGHT OF WITHDRAWAL DOES NOT APPLY:
Services or digital content provided on an intangible medium, if they are fully executed before the end of the withdrawal period, or if the execution has started with the consumer's agreement and express waiver of his right of withdrawal before the end of the 14 day deadline.
For urgent maintenance or repair work at home and at the request of the consumer, within the limit of spare parts and strictly urgent work,
Accommodation, transport of goods, car rental, catering or leisure activities provided on a date or according to a fixed period (show ticket ...).
POSSIBLE REMEDIES IN CASE OF LITIGATION
The formal notice firmly invites the seller to respect his obligations and in particular to reimburse what he owes. He was warned that he could be sentenced in court to respect his obligations and also to reimburse the procedural costs and the amount of the damage suffered. In general, the procedure will end there: a formal notice, if it comes from a lawyer, leads to a positive result in most cases. In addition, the formal notice is not a trivial act. Indeed, in all legal proceedings, it must be demonstrated that an amicable attempt to resolve the dispute has been made. If it is drafted correctly, the formal notice is then proof of this attempt.
If, despite the formal notice, the professional still does not respond: the consumer can continue the procedure before the judge and obtain his conviction!